What is an ISP and why should it matter which service provider I use?

A very important part of the quality of your connection to us will depend on your Internet Service Provider or ISP. Your choice of ISP should be made very carefully. The determining factors should be how quickly you get connected during peak times and consistency of service.

Which version of Internet Explorer or other browsers should I use?

Any Internet Browsing Software can be used. The software is not dependent on the Browser. However, it is dependent on the speed of your Internet connection.

How do I enable Java or JavaScript in my browser?

When using Internet Explorer, go to the "Tools" menu on your browser's toolbar. Select "Internet Options" and then select "Advanced". In the Java VM section, place a checkmark in both the "Enable Java JIT Compiler" and "Enable Java Logging" boxes.

Which operating system should I use?

KASB Direct requires Windows 2000 Professional or Windows XP. Please check Minimum Requirements in the help center.

I can't log in. Error message shows "Connection failed". What should I do?

Connection to our server may fail because either our server is down due to some technical reasons, in which case you will have to wait, or because you are behind a firewall. Change your firewall settings to allow the software to access the Internet. Similarly, if you are using a Local Area Network (LAN) connection, you may need to open certain ports (TCP/IP). If you still cannot connect, feel free to call our Helpline at 111-222-001.

What is an Adobe .pdf file and how do I view it?

Certain documents on our site (such as the User Manual) have special formatting needs and appear on our site as ".pdf" (page document formatted) files. These files provide the highest level of document-quality formatting, and can be printed exactly as shown.

In order to view ".pdf" files, you will need the Adobe Acrobat Reader plug-in software. You may download this program for free from Adobe's Internet site at http://www.adobe.com. After you have downloaded the Adobe Acrobat Reader, you will have to install it. This usually involves exiting your Internet browser and double clicking on the file you downloaded. More detailed instructions for installation are located on the download page of http://www.adobe.com.

How do I verify my security level?

If you are utilizing Internet Explorer 4.0 or 4.1, follow the instructions below:
i. From the menu on the top click on "Help"
ii. Select "About Internet Explorer." You will notice the current version information (IE 4.0) and the cipher strength. 40 or 56-bit indicates lower encryption. 128-bit represents the highest security standard.
To upgrade please go to http://www.microsoft.com.

What is a firewall?

A firewall is made up of a combination of hardware and software which is designed to securely separate the Internet from internal computer systems and databases. At KASB Direct data coming from customer computers via the Internet flows through a series of safety checkpoints on its way to our internal systems. Data is encrypted between your system and internal systems to protect it from unauthorized disclosure or modification. Due to existence of a Firewall on most networks, there may be certain instances when a customer cannot gain access to the system. Once this has been determined the customer will need to contact their System Administrator in order to gain access.